Customer Service - FAQs

Click on your question below and jump straight to the answer. If you don't find the answer you need or continue to have trouble, please contact us.

Shopping and Checkout Questions
Can I use my username and password from the old Hopkins website?
What is Express Ordering?
Can I charge this order to my company, agency or organization?
What credit cards do you accept?
Are there any special savings available when I purchase online?
What kind of sales tax do I have to pay when I shop at the Hopkins Medical Products Webstore?
Can I ship a single order to multiple addresses?
How do you handle orders outside the USA?
What are your shipping rates?
How do I return or exchange something I purchased from Hopkins Medical Products ?

How Do I Pay For My Order?
Can I charge this order to my company, agency or organization?
What kind of sales tax do I have to pay when I shop at the Hopkins Medical Products Webstore?
Can I bill to an international address at the Hopkins Medical Products website?
What are your shipping rates?

Security and Privacy Questions
I'm worried about credit card fraud. Is this site secure?
What if I don't want to pay by credit card?
What is your privacy policy?
How do I unsubscribe from your e-mail list?

Delivery Questions
What is the general delivery process?
What is the charge for Rush or Overnight air delivery?
Can I ship to APO/FPO addresses through the Hopkins Medical Products website?
How do I cancel an order?
How do I return or exchange something I purchased from Hopkins Medical Products ?

Contacting Hopkins Medical Products
Where are you located/What is your address and phone number?

Trouble with your Hopkins Medical Products Account?
Account Questions


Shopping and Checkout Questions

Can I use my username and password from the old Hopkins website?

Our new website includes enhanced security to ensure a safe and reliable online shopping experience. You will need to create a new log-in and password prior to placing your first order.

Have Questions? Call us at 1-800-835-1995.

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Express Ordering?

If you already know the item numbers for what you want (for example, if you have a catalog in hand), try the Express Ordering. We'll add the items to your order, and then you're on to checkout...it's that simple!

Can I charge this order to my company, agency or organization?

Yes. You may charge your Hopkins account.

However in order to be able to order on credit from Hopkins Medical Products your account needs to be approved by our accounting department. At this time credit is only extended to our registered business customers. In order to begin the approval process you should print out a copy of our Hopkins Credit application which can be found by clicking here.

Complete the form, have the authorized person sign the completed copy. Fax it to the attention of the accounting department at 410-484-4036 or email as a PDF attachment to customerservice@hopkinsmedical.net, along with your first order. A Hopkins Order Form can be found by clicking here. It can take up to 2 business days for the approval process to be completed. You will be contacted by accounting once a decision has been made.

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What credit cards do you accept?

We accept Visa, MasterCard, Discover, and American Express. Your credit card or Hopkins account will not be charged until your items are shipped.

Are there any special savings available when I purchase online?

Currently the Hopkins Medical Products Webstore offers the same savings offered in our printed catalog. Web-only specials are offered periodically throughout the year.

What kind of sales tax do I have to pay when I shop at the Hopkins Medical Products Webstore?

Hopkins Medical Products charges sales tax in Maryland and Michigan. If your order is shipped to MD or MI, you will have to pay sales tax. This will be calculated and displayed during checkout.

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Can I ship a single order to multiple addresses?

Unfortunately, at this time our site does not support multiple ship-to addresses. However, our account system makes it easy to place separate orders.

How do you handle orders outside the USA?

We ship anywhere in the world. For orders outside the USA and Puerto Rico, you must call our customer service department at 1-800-835-1995, between 8:00 a.m.-8:00 p.m. ET, Monday - Friday or email customerservice@hopkinsmedical.net. We only accept wire transfers as payment for foreign shipments.

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How do I cancel an order?

Once an order is submitted through the Hopkins Medical Products website, it goes immediately into our system for processing. If you need to cancel an order, please call our Customer Service Department at 1-800-835-1995 between 8:00 a.m. to 8:00 p.m. ET, Monday-Friday, and one of our representatives will assist you.

What are your shipping rates?

Our shipping rates vary based on what items are ordered and where they are being sent. During the checkout process, the shipping cost will be clearly shown prior to submitting your order.

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Security and Privacy Questions

I'm worried about credit card fraud, is this site secure?

For your comfort and safety, Hopkins Medical Products uses secure server technology (Secure Sockets Layer or SSL) to virtually eliminate the risk of an unwanted intermediary obtaining your credit card information during transmission. SSL is the standard in secure Web transactions and is the best technology available today.

We suggest upgrading to the newest version of your browser for maximum efficiency.

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What if I don't want to pay by credit card?

No problem. Though we believe in the safety and security of sending credit information over the Web, we do provide alternative methods of ordering.
  • Call your order in between 8:00 a.m. to 8:00 p.m. ET Monday-Friday: 1-800-835-1995
  • Order by Mail: You can also choose to mail us your order by filling out the Order Form from the catalog. Order Forms can be mailed to this address:

    Hopkins Medical Products
    6850 Southbelt Dr.
    Grand Rapids, MI 49316


  • Order by Fax: You can also fax us your order 24 hours a day to 410-484-4036. A Hopkins Order Form can be found be found by clicking here
What is your privacy policy?

We take the privacy of your personal information very seriously. Please take a moment to view our full privacy policy.

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Delivery Questions

What is the general delivery process?

Same-Day Shipping
Do you need supplies now? Hopkins Medical Products can help. All of our in-stock items ship the same day for orders received by 5:30PM EST.

Shipping Terms and Options
Our shipping terms are FOB destination prepaid and added to the invoice.

Hopkins's preferred carrier is FedEx. When choosing standard delivery shipping within the Continental United States, you can expect to receive your in-stock items in just 3-5 business days.

Priority shipping option is available but does not include weekend delivery.

Items personalized or shipped directly from our suppliers may require 3-4 weeks for delivery. Items ordered together are sometimes shipped separately. You will be notified if an item is temporarily out of stock. Credit card orders are charged only as each item is shipped.

What is the charge for Express or Overnight air delivery?

The charge for Express or Overnight delivery varies based on products ordered and shipping destination. During the checkout process, a shipping cost will be provided for Standard, Overnight, and Two-Day Shipping.
  • Applies to in-stock items only.
  • Some oversized, heavy, or drop shipped items may be excluded (as noted in item description).
  • No P.O. boxes or APO/FPO.
  • Alaska and Hawaii overnight service only available on orders received by 3:30 p.m. (E.T.)


Can I ship to APO/FPO addresses through the Hopkins Medical Products website?

Yes, orders shipping to APO/FPO addresses can be place through the website. You may also call our customer service department at 1-800-835-1995 between 8:00 a.m. to 8:00 p.m. ET, Monday-Friday, or fax to 410-484-4036 to place your order.

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Contacting Hopkins Medical Products

Where are you located/What is your address and phone number?

Hopkins Medical Products
6850 Southbelt Dr.
Caledonia, MI 49316
United States of America

Monday through Friday 8:00 a.m.to 8:00 p.m. ET Ordering : 1-800-835-1995
Fax: 410-484-4036
Customer Service: 1-800-835-1995 8:00 a.m. to 8:00 p.m. ET, Monday-Friday
E-Mail: customerservice@hopkinsmedical.net

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Account Questions

First time to our new site? Please read our new site FAQs to answer all of your account related questions.

Still have questions? Please call us at 1-800-835-1995 or send us an email: customerservice@hopkinsmedical.net
Request a Hopkins Medical Products Catalog